Frequently Asked Questions
Where are the nearest guest accommodations?
There are 4 other hotels within very close distance (about 5 minutes) to The Norland:
Hampton Inn & Suites by Hilton Lethbridge | Best Western Plus Service Inn & Suites | Quality Inn & Suites | Holiday Inn Express
What kind of candles can we use?
Candles are allowed, however they must be contained.
Are we responsible for our own set up and clean up?
No our catering and event staff are fully responsible for all set up of the tables and chairs for the reception, the chairs for the ceremony, and the take down and cleanup as well. The only items you are responsible for are the items that you have brought in, i.e. centerpieces, any of your own décor etc. These items would have to be removed by the end of the evening, unless other prior arrangements have been made with your catering Sales Coordinator.
Are pets allowed?
Pets are allowed during the ceremony time, however are not allowed for the remainder of the event, and are not allowed in the mansion, with the exception of service dogs, which are allowed.
Do we have access to the kitchen inside the house?
The kitchen area in the house is for use by our staff only. There is a coffee machine, as well as a small refrigerator for your use in the living room area.
Where can we store our wedding cake?
Please discuss the logistics of this with your Catering Sales Coordinator – most times we can find some room in our kitchen cooler space to store your cake, but it must not be brought prior to the day of your wedding.
Who all has access to “inside the house” during the event?
The only guests who will have access to the house will be the wedding party to get ready, parents of the bride and groom, and the guests that have been booked as overnight guests in the guest rooms. You will be given the code to the door lock upon arrival, and this access rule will be strictly enforced in order to allow us to maintain the beautiful and historic condition of the mansion.
Is the venue wheelchair accessible?
The grounds are wheelchair accessible, with some paved areas, and mostly grass. The Ballroom is wheelchair accessible at the South Entrance. The house itself is not wheelchair accessible.
Can our guests leave their vehicles overnight?
Definitely your guests can leave their vehicles in the parking area overnight, and come pick them up the next morning.
Is public transportation easily accessible from the venue?
There is no public transportation to the Norland, however the property is only about 3 minutes from city limits, and a very quick taxi ride. We have discount cards from a local taxi service available throughout your event.
Is camping allowed in the parking lot or on the property?
No there is no camping allowed on the property. All guests other than those staying in the house must be off the property no later than 2am.
Is there somewhere secure to store wedding gifts?
It is the client’s responsibility to ensure that the wedding gifts are moved off the property by the end of the evening.
Do you have a sound system with speakers, or will that need to be rented?
There is a "House Sound" system set up in the ballroom, which has carries through to speakers in the drawing room, as well as the patio area. This system can be used to plug in your personal device. Additionally, we offer a sound system for outdoor ceremonies that is available for your use. Additional fees MAY apply for more detailed requests.
Do you have microphones for speeches?
We offer 2 cordless mics along with our in house sound system.
Can you accommodate special dietary requirements?
Most definitely – we have a special dietary section in our menu, and our staff are very well trained in handling special menus and allergies.
Is there a cake-cutting fee?
Yes, there is a cake cutting fee of $1 per person. This includes staff to cut and plate the cake, plates, cutlery, and napkins to serve.
Can I bring my own alcohol (and what kind), and is there a corkage fee?
This is all outlined in our catering menu information – note however that Home Made Wine or any liquor is NOT allowed and will be removed. This is a strict Alberta and Gaming Liquor rule.
What type of tables do you have (shape, size)?
We offer both 5 foot round tables and 8 foot rectangle tables – that can seat as many as 10 guests at each, depending on the size of your group.
What types of chairs do you have?
We have white resin, folding garden chairs for the ceremony and the tent, and we have beautiful Gold Resin Chivairi for the ballroom. Other options are available through our Event Rental & Décor Provider - www.lethbridgeeventrentals.com
Is the venue space climate controlled? (Heating and A/C)?
The ballroom is fully heated and air conditioned, as is the Mansion.
What are the restrictions for décor (including what you can and can't toss, lighting restrictions, what you can hang from the ceiling and on the walls, candles, etc.)?
No paper confetti or glitter confetti is allowed to be tossed or used on tables. Candles must be contained, anything to be hung from the walls or ceilings must be discussed with your event coordinator. No nails or tacks are to be used in the space.
Sparklers are popular at weddings, but depending on fire bans / regulations may be fully restricted or only allowed inside. This will be determined by the event supervisor.
Can the wedding party get ready at the venue?
Yes, the bride and bridesmaids can get ready inside the house.
Will there be event staff with us throughout the day?
When your wedding is booked at the Norland, there will be a dedicated Venue Host onsite throughout your day, from 7:30am to 3:00am the following day. (2 different hosts). Their only focus and priority is to ensure that everything for your day runs smoothly. They will ensure set up is done properly, they will coordinate with your other vendors such as florist, clergy, photographer, DJ etc to ensure an absolute seamless day so that you do not have to worry...